Return & Refund Policy
At [Your Store Name], customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help! Please review our return and refund policy below.
1. Return Eligibility
You may return items within [X] days of receiving your order if they meet the following conditions:
✅ The item is unused, in its original packaging, and in resellable condition.
✅ The item is damaged, defective, or incorrect upon arrival.
✅ Proof of purchase (order number or receipt) is provided.
Items that have been used, washed, or altered may not be eligible for return.
2. Non-Returnable Items
The following items are not eligible for return:
❌ Used or opened cleaning supplies (for hygiene reasons).
❌ Items purchased on clearance or final sale.
❌ Custom or personalized items.
3. Return Process
-
Initiate a Return: Contact us at [Your Email] or [Your Phone Number] with your order details and reason for return.
-
Ship the Item: If eligible, we will provide a return shipping address. You are responsible for return shipping costs unless the item is defective or incorrect.
-
Inspection & Approval: Once we receive your return, we will inspect it and notify you of approval or rejection.
4. Refunds
-
If approved, refunds will be processed to your original payment method within [X] business days.
-
Shipping charges are non-refundable, except in cases of incorrect or damaged products.
-
If your refund is delayed, please check with your bank or payment provider before contacting us.
5. Exchanges
-
If you received a damaged or incorrect item (e.g., floor brush, spray bottle, dishwashing gloves, microfiber cloth, dispenser, window cleaner), we will replace it at no extra cost.
-
Exchanges are subject to product availability.
6. Cancellations
-
Orders can be canceled within [X] hours of purchase if they have not yet shipped.
-
Once shipped, the order must be processed as a return.